System Freezes, Locks Up, or Will Not Power Off
Description:
- The console appears to be frozen or stops moving, and will not respond.
Important:
If this issue is happening specifically with downloaded software, click here.
What to Do:
Which console are you using?
Nintendo Switch – OLED ModelNintendo SwitchNintendo Switch Lite
- With the console undocked, attach the Joy-Con controllers.
- If this issue is happening while the console is in TV mode, verify you are using the Nintendo Switch dock (model No. HAC-007) or the Nintendo Switch dock with LAN port (model No. HEG-007).
- If a different accessory is being used, replacing it with the licensed dock may resolve the problem.
- Hold down the POWER Button for at least 20 seconds to force the console to power off, then remove any game cards or microSD cards.
- Power on the console and perform a system update.
- If the issue persists, power off the console again, then format the console without deleting save data.
Situation Not Resolved:
If the freezing continues to the point where it affects your game play, we are happy to inspect the console, and repair or replace it as necessary.
Please click here to begin the repair process.
- With the console undocked, attach the Joy-Con controllers.
- If this issue is happening while the console is in TV mode, verify you are using the Nintendo Switch dock (model No. HAC-007) or the Nintendo Switch dock with LAN port (model No. HEG-007).
- If a different accessory is being used, replacing it with the licensed dock may resolve the problem.
- Hold down the POWER Button for at least 20 seconds to force the console to power off, then remove any game cards or microSD cards.
- Power on the console and perform a system update.
- If the issue persists, power off the console again, then format the console without deleting save data.
Situation Not Resolved:
If the freezing continues to the point where it affects your game play, we are happy to inspect the console, and repair or replace it as necessary.
Please click here to begin the repair process.
- Hold down the POWER Button for at least 20 seconds to force the console to power off, then remove any game cards or microSD cards.
- Power on the console and perform a system update.
- If the issue persists, power off the console again, then format the console without deleting save data.
Situation not resolved
If the freezing continues to the point where it affects your game play, we are happy to inspect the system, and repair or replace it as necessary.
Please click here to begin the repair process.